Terms of Service


This website (‘Website”) is operated by Machines Sdn Bhd (200601025413) and its affiliates, Machines Service Sdn. Bhd., (collectively referred to as "we," "our," "us," "Machines," or "Company"). Before you proceed, we kindly request that you carefully review these Terms of Service, as they govern your access and use of our website. By accessing our site and/or making a purchase from us, you agree to our "Service" and are bound by the terms and conditions ("Terms of Service" or "Terms") outlined here, which also include any additional terms, conditions, and policies referenced herein or through hyperlinks. These Terms of Service apply to all users of the site, including browsers, vendors, customers, merchants, and content contributors.

The privacy of your personal data is of utmost importance to us. The specific categories of personal data we process are determined by how you use our services. Rest assured that we use your personal data to enhance your online and in-store experience, aligning it with your preferences. This allows us to provide you with tailored purchases and services, address your inquiries, and reach out to you regarding products and services that may interest you.  For more information about our Privacy Policy terms, please refer to the Privacy Policy section on our website.

In addition, any new features or tools that are introduced to the current store will also be subject to the Terms of Service. The most up-to-date version of the Terms of Service can always be reviewed on this page. We retain the right to update, modify, or replace any part of these Terms of Service by posting updates and/or changes on our website. We recommend checking this page regularly for any updates. Your continued use of or access to the website after the posting of any changes signifies your acceptance of those changes.

Section 1 - Online Store

By proceeding with the use of our website, products, and services, you acknowledge and affirm that you are 18 years of age and have a valid credit or debit card issued by a bank acceptable to us. If you are not of the minimum age of 18 years, you must have obtained the necessary consent from your parent or legal guardian to access this site.

We strictly forbid the use of our products for any illegal or unauthorized purposes. It is your responsibility to comply with all applicable laws and regulations in your jurisdiction, including copyright laws, when utilizing our Service. Any breach or violation of any of the Terms will result in immediate termination of service. 

Section 2 - Use of Website

By accessing and utilizing this Website, you hereby consent to be bound by these Terms and Conditions, as well as all relevant laws, regulations, and widely accepted practices or guidelines. Any activities that are disruptive or unauthorized, with the intention or purpose to spam, phish, pharm, pretext, spider, crawl, or scrape, are strictly prohibited. Furthermore, you expressly agree not to upload or transmit viruses or any other malicious code that could adversely impact the functionality or operation of the Service, related websites, other websites, or the Internet.

In conjunction with accessing and using the website, you hereby agree not to engage in any activities that would be detrimental to the rights, interests, or reputation of Machines or its employees. Furthermore, you shall refrain from activities that may potentially lead to mental or physical disorders in children, or actions that violate public order and morals. You must not partake in any activities that could cause interference or emotional distress to other users or third parties. Additionally, it is imperative that you abstain from providing false information on the website. 

Please be aware that we reserve the right to restrict or suspend access to the Website without prior notice, as and when necessary. It is essential to acknowledge that the Website is provided on an "as is" and "as available" basis. The functioning and features of the Website may be subject to limitations or modifications due to security, technical, or legal reasons.

Section 3 - Website Information

The availability of goods or services mentioned on this Website at Machines retail stores in Malaysia may vary. The price for these items, if available, could differ from what is displayed on the Website. We do not endorse or authorize any offers or representations made on this Website. They do not guarantee that the goods or services listed here will be available at Machines retail stores in Malaysia, nor do they assure that these products will be sold under the name "Machines” throughout Malaysia.

Purchasing goods or services at a Machines retail store in Malaysia is always subject to additional terms and conditions of sale specific to that store. Please note that images of goods without advertised prices are not intended for sale. The provided images are solely for illustrative purposes and may not entirely represent the goods. It is important to acknowledge that any changes to website information and content are within our responsibility. However, it is the user's responsibility to monitor these changes regularly.

For international visitors, relying on the information contained in this Website, such as specifications or pricing, is not recommended. Furthermore, any misinformation or inaccuracies found on this Website are not the responsibility of Machines or its affiliates.

Section 4 - Products & Services

Certain products (“Products”) or services (“Services”) may be exclusively available online through our website. These items may have limited quantities and are subject to return or exchange only according to our Return Policy. We have made every effort to display the colors and images of our products as accurately as possible on the website. However, we cannot guarantee that your computer monitor will accurately represent the colors.

We reserve the right, at our discretion, to limit the sales of our products or services to specific individuals, geographic regions, or jurisdictions on a case-by-case basis. Additionally, we may limit the quantities of any products or services we offer. Product descriptions or product pricing are subject to change at any time without prior notice, solely at our discretion. We also reserve the right to discontinue any product at any time. Please note that any offers for products or services on this site are void where prohibited.

We do not provide warranties regarding the quality of any products, services, information, or other materials obtained through our Service, nor do we guarantee that any errors in the Service will be corrected.

Section 5 - Modification To The Prices & Services

Please note that prices for our products are subject to change without prior notice. We retain the right to modify or discontinue the Service, or any part of its content, at any time without notice. We shall not be held liable to you or any third-party for any modifications, price changes, suspensions, or discontinuance of the Service.

Section 6 - Billing & Account Information

We retain the right to reject any order you place with us. At our discretion, we may limit or cancel quantities purchased per person, household, or order. These restrictions may apply to orders made under the same customer account, the same credit card, or with the same billing and/or shipping address. If we make changes to or cancel an order, we will make an effort to notify you via the email and/or billing address/phone number provided at the time of purchase. Additionally, we reserve the right to limit or prohibit orders that, in our judgment, appear to be placed by dealers, resellers, or distributors.

In the event of an electronic, computer, operational, and/or technical error that affects the details and pricing of a product or any promotion on the Website, we have the absolute right to rectify such error and/or cancel any transaction that was entered into based on the said error.

You agree to provide current, complete, and accurate purchase and account information for all orders made at our store. It is your responsibility to promptly update your account and other information, including your email address and credit card details, to ensure smooth transactions and communication with you as needed.

For more detailed information, please review our Returns Policy

Section 7 - Third Party Products, Tools, & Services

Some of the products, tools and services available through our Service may come from third-party sources. On our site, you may find links to other websites that are not connected to us. We want you to know that we don't control the content or accuracy of those third-party materials and websites. Therefore, we can't guarantee or be held responsible for any information, products, or services they provide.

In terms of products or tools provided by us, you acknowledge and agree that we provide access to such products and tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools. 

Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s). We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources).

If you decide to buy something or use a service from these third-party websites, any issues or damages that may arise are not our responsibility. Before making any transactions with them, it's essential to carefully read and understand their policies and practices. If you have any complaints or questions about products from third-party websites, please reach out to them directly.

Section 8 - Personal Data & Information

Your submission of personal information through the store is governed by our Privacy Policy. To view our Privacy Policy

Section 9 - Membership Registration

Any individual who has purchased an Apple device is eligible for Machines+ program membership upon completing the internal registration process. However, Machines reserves the right to decline membership for those with a revoked past membership or deemed ineligible at Machines' sole discretion, including violations of laws, regulations, or Service misuse as stated in the terms and conditions.

Please note that the collection of personal data during registration implies consent to avail benefits and receive marketing materials from the Machines+ program. For further information on data collection, please refer to our Privacy Policy.

Section 10 - User Comments, Feedback, & Other Submissions

If you provide us with specific submissions, such as contest entries, at our request, or voluntarily send creative ideas, suggestions, proposals, plans, or other materials (collectively referred to as "comments") without our solicitation, you agree that we have the right to use, edit, copy, publish, distribute, translate, and utilize these comments in any medium, without any restrictions. We are not obligated to keep any comments confidential, compensate you for them, or respond to them.

We may, at our discretion, but are not obliged to, monitor, edit, or remove content that we consider to be unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene, or otherwise objectionable, or that violates any party's intellectual property rights or these Terms of Service.

By submitting comments, you confirm that they do not infringe on any third-party rights, including copyrights, trademarks, privacy, personality, or any other personal or proprietary rights. Furthermore, you agree that your comments will not contain any libelous, unlawful, abusive, or obscene material, nor introduce any computer viruses or malware that could disrupt the functioning of the Service or any related website. You must not use a false email address, impersonate someone else, or mislead us or any third parties regarding the origin of your comments. You bear sole responsibility for the accuracy and content of your comments. We assume no liability and accept no responsibility for any comments posted by you or any third party.

Section 11 - Errors, Inaccuracies, & Omissions

Occasionally, there may be errors or inaccuracies in the information provided on our website or through our services. These errors could include spelling mistakes or missing details relating to product descriptions, prices, promotions, offers, shipping charges, delivery times, and product availability. We retain the right to rectify any such errors, inaccuracies, or omissions, and we may modify or update the information, or even cancel orders, if any information on the Service or related website is found to be inaccurate, without prior notice, even after an order has been submitted.

We have no obligation to consistently update, amend, or clarify the information in the Service or on any related website, except where required by law. Any specified update or refresh date mentioned in the Service or on a related website does not imply that all the information in the Service or on the related website has been modified or updated. We strive to ensure accuracy in the provided information, but there might be instances where certain details are outdated or contain errors.

Section 12 - Disclaimer of  Warranties; Limitation of Liability; Indemnification

We cannot guarantee, represent, or warrant that your use of our service will be uninterrupted, timely, secure, or error-free. Nor do we warrant that the results obtained from using the service will be accurate or reliable. You agree that we may, from time to time, remove the service for indefinite periods or cancel the service at any time without prior notice to you.

You expressly acknowledge that your use of, or inability to use, the service is solely at your own risk. The service and all products and services delivered through the service are provided 'as is' and 'as available' without any representation, warranties, or conditions of any kind, whether express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement, except as expressly stated by us.

In no case shall Machines, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers, or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation, lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability, or otherwise, arising from your use of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility.

As some states or jurisdictions may not allow the exclusion or limitation of liability for consequential or incidental damages, in such cases, our liability shall be limited to the maximum extent permitted by law.

By accepting these Terms of Service, you agree to indemnify, defend, and hold Machines Sdn Bhd and its affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns, and employees harmless from any claim or demand, including reasonable attorneys' fees, brought forth by any third-party as a result of or in connection with your breach of these Terms of Service or the documents incorporated by reference, or your violation of any law or the rights of a third-party.

Section 13 - Severability

If any provision of these Terms of Service is found to be unlawful, void, or unenforceable, such provision shall still be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service. Such determination shall not affect the validity and enforceability of the remaining provisions, which shall remain in full force and effect.

Section 14 - Termination

The obligations and liabilities of the parties incurred before the termination date shall survive the termination of this agreement for all purposes. 

These Terms of Service shall remain in effect until terminated by either party. You have the option to terminate these Terms of Service at any time by notifying us of your decision to discontinue using our Services or when you cease using our site.

Furthermore, if we, at our sole discretion, determine that you have failed to comply with any term or provision of these Terms of Service, we may terminate this agreement without prior notice. In such a case, you will remain responsible for all amounts due up to and including the date of termination, and we reserve the right to deny you access to our Services (or any part thereof).

Section 15 - Entire Agreement

The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.  These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service). Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

Section 16 - Governing Law

These Terms of Service and any separate agreements through which we provide you Services shall be governed by and interpreted in accordance with the laws of Malaysia. You hereby acknowledge and expressly consent that any and all disputes arising from or in connection with any past, present and future dealings with us through our website, physical store, store launches and services shall be exclusively resolved through the competent Courts of Malaysia.

Section 17 - Changes to Terms of Service

You can always check the most current version of the Terms of Service on this page. We reserve the right, at our sole discretion, to update, modify, or replace any part of these Terms of Service by posting updates and changes on our website. It is your responsibility to periodically review our website for any updates. By continuing to use or access our website or services after the posting of any changes to these Terms of Service, you signify your acceptance of those changes