Pre-orders for iPhone 16 Series starts on 13 September 2024, 08.01pm and will be available on 20 September 2024.

Where can I find the pre-order links?
The pre-order links are on the Machines website.

How can I earn Machines+ membership points for my online pre-order?
Earning Machines+ points for your online pre-order is easy. Simply follow these steps:

• Login with your Machines+ and check out.
• Points Crediting: Once you've completed the purchase, our team will take care of crediting the membership points to your account associated with the provided registered mobile number.

By following these steps, you'll earn Machines+ points upon collection.

Do I need to make full payment for a pre-order? Can I make a partial payment?
There are 4 payment options available for pre-orders;

• Full Payment: Pay the full price of the device. 
• RM300 Deposit: Pay a deposit of RM300. 
• RM300 Deposit with Maxis Plan: Pay a RM300 depository along with a Maxis plan. 
• Pay with Machines+ Points: Convert your Machines+ points to RM300 Deposit Voucher for your iPhone. 

When can I receive my order?

• Order before 17 Sep 2024, 23:59pm - Delivery / Pick up In Store from 20 Sep 2024 onwards. 
• Order after 17 Sep 2024, 23:59pm - Delivery / Pick up In Store from 24 Sep 2024 onwards.

Can I trade-in my phone for a pre-order?
Yes, trade-in is applicable for pre-order. You can pre-order with a RM300 deposit, and upon collection of your new iPhone, you may trade-in your current phone. The trade-in value will be applied to offset the remaining balance. View the trade-in price here.

Can someone else help me collect my pre-order from the store?
For security purposes, please follow these steps:

• Contact us through our available communication channels to request a third-party collection. 
• Provide the necessary details and information about the person who will be collecting the pre-order on your behalf. 

Are instalment options available?
Yes, 0% Easy Payment Plans are available. You can opt for up to 36 months with selected credit cards, and up to 12 months with debit cards when you check out with SPayLater or Atome. 

What if I missed my store collection date?
If you fail to collect your device within forty-eight (48) hours from your selected date, we will proceed to cancel the order and refund the amount to you.

Can I walk in to purchase on or after the launch date?
We strongly encourage you to pre-order online to secure your unit before visiting the store.

Will you deliver my pre-order to East Malaysia?
Pre-orders placed between 13 September 2024 - 17 September 2024, will be shipped out from 20 September 2024 onwards. Delivery typically takes four (4) to six (6) working days. 

Can I cancel or refund my order?
General cancellations and refunds are not offered. However, please reach out to our customer support at contact@machines.com.my for further assistance. Cancellation is only possible if the order has not yet been packed and shipped from our warehouse.

Can I change my device specification after payment?
No, changes are not allowed. However, if you wish to change or upgrade your order, please email our customer support team at contact@machines.com.my to cancel your current order and place a new one. Standard terms and conditions apply.

How do I pay the remaining balance for Shipping and Same Day Delivery options?
A balance payment link will be sent to the email address you used to register on the checkout page.

How do I pay the remaining balance for Pick Up In Store option?
You can pay the remaining balance in store when you collect your device.

What happens if I make the balance payment after the cut-off date?
If the balance payment is made after the cut-off date, your iPhone will be delivered or available for pick up in the next batch.

When can I start paying the balance?
The balance payment link will be sent to your registered email within twenty-four (24) hours.

If I make the balance payment right before the cut-off date, will it affect my collection date?
No, it will not affect your collection date. However, please ensure that you complete the balance payment before the cut-off date; otherwise, your order will be allocated to a later batch. 

Can I pre-order an iPhone and sign up for a Maxis plan?
Yes, you can. On our website, select Maxis under the pre-order options. Pre-order the iPhone with a RM300 deposit and choose the Pick Up In Store option. 

How do I know if I am eligible to sign up with Maxis?
Please enter your IC Number on the checkout page. Maxis’ customer care team will contact you to arrange for walk-in registration.

Can I pre-order with Maxis if I am not a Maxis user?
Yes, if you plan to switch your line from another operator, you can sign up for a device contract and collect it upon successfully switching to Maxis.

If I fail to sign up for a contract with Maxis, can I get a refund or cancel my order?
Yes, you may cancel the order, and Machines will refund the RM300 deposit to you.

If I have an existing contract with Maxis, am I eligible to sign up for a new Maxis device contract?
Please check with Maxis to confirm your eligibility.

Can I change my device variations when I Pick Up In Store?
No, you cannot. Once you have placed your order, the device details are confirmed by the system and cannot be changed.

What do I need to bring to collect my order from the store?
To collect your order from the store, please ensure you have the following items:

• Order Confirmation Email: This email serves as proof of your order and is essential for verification.
• QR Collection Email for Pick Up In Store: The QR code provided in this email is required for the collection process.
• Identification (IC): Your identification card is necessary for verification purposes upon collection.

Having these items ready will help ensure a smooth and hassle-free collection experience.

How does Pick Up In Store work?

• Step 1 - Checkout at the Machines online store and select "Pick Up In Store".
• Step 2 - Select the nearest outlet or the event ground at 1 Utama Shopping Center (20 Sep to 22 Sep), and select your preferred date and time.
• Step 3 - Complete your order, and we will email you the "Pick Up In Store" QR code.
• Step 4 - On the selected date and time, show the order confirmation email and QR code to our staff to collect your device.

How does Same Day Delivery work?

• Step 1 - Checkout at the Machines online store and select "Same Day Delivery".
• Step 2 - Enter your address and postcode for verification.
• Step 3 - Complete your order on the Machines online store.
• Step 4 - Receive your iPhone on the first day of launch.

What are the cut-off time for Same Day Delivery? 
Same Day Delivery services are available only on weekdays. There are 2 cut-off times which are:

• First Delivery Order placed before 12pm will be delivered from 3pm onwards. 
• Second Delivery Order placed before 5pm will be delivered from 6pm onwards. 

What is 0% Easy Payment Plan?
A 0% Easy Payment Plan allows you to make purchases without being charged any interest.

What are the available Easy Payment Plan options? 
You can choose from six (6) to thirty-six (36) months, depending on your bank's offerings.

Are there any additional fees?
No interest or hidden charges will be applied to your Easy Payment Plan purchase. However, please check with your bank for any additional charges they may impose.

1. All Payment Method Promotions

1. Promotion Period : 13 September 2024 to 31 October 2024. 
2. All bank promotions are available in limited quantities on a first come, first served basis. 
3. Promotions are only applicable for full payment made online or in store, based on promotional requirements. 
4. Only purchases of the new iPhone 16 Series qualify for these promotions.  
5. Machines Vouchers (“Vouchers”) are valid for thirty (30) days from the point of purchase.
6. The purchase value must exceed the voucher value. Vouchers are not exchangeable or redeemable for cash.
7. The value of the voucher is not replaceable if lost or damaged.
8. Only one (1) voucher redemption is allowed per customer per transaction.
9. Vouchers are issued at the point of purchase when promotion’s terms & conditions are met and can only be used for the next purchase. They are delivered to customers upon payment completion.
10. Vouchers are not transferable; each voucher is unique.
11. Vouchers are not valid or stackable with other vouchers, discounted items, loyalty/privilege programs, or ongoing promotions unless stated otherwise.
12. Vouchers must be presented upon request to validate purchase.

View the full terms and conditions of Machines Voucher issuance and redemption here.

2. Maybank - Get RM288 instant rebate & Apple Accessories* Voucher.

1. This promotion is applicable for minimum 12 months and above Easy Payment Plans with Maybank MasterCard Credit Card. 
2. First 200 customers will receive RM150 Apple Accessories Voucher. 
3. 201st customer onwards will receive RM100 Apple Accessories Voucher. 
4. Available for in store purchases only. 

2. RHB - Get RM250 Cashback with your purchase.

1. This promotions is applicable to all Easy Payment Plan with RHB credit cards with a minimum spend of RM5,000. 
2. Available for in store purchases only. 

3. AmBank - Complimentary up to RM200 Apple Accessories voucher.

1. This promotion is applicable to all Easy Payment Plans with AmBank credit cards.
2. Available for in store and online purchases. 
3. Online purchases qualify for only a RM100 Apple accessories voucher.

4. UOB - Complimentary RM150 Apple Accessories voucher.

1. This promotion is applicable to all Easy Payment Plans with UOB credit cards for in store purchases, and a one-time payment for online purchases. 
2. Available for in store and online purchases. 

5. CIMB  - Complimentary RM100 Apple Accessories voucher.

1. This promotion is applicable to all Easy Payment Plans with CIMB credit cards. 
2. Available for in store and online purchases.

6. Hong Leong Bank - Complimentary RM100 Apple accessories voucher.

1. This promotion is applicable to 36 months Easy Payment Plan with Hong Leong Bank credit cards with a minimum spend of RM5,000. 
2. Available for in store purchases only. 

7. OCBC - Get RM100 Cashback with your purchase.

1. This promotion is applicable to all Easy Payment Plan with OCBC credit cards with a minimum spend of RM5,000. 
2. Available for in store purchases only. 

8. CIMB & Maybank - Credit Card Reward Points

1. This promotion is applicable for in store purchases only.
2. Points redemption ratio for CIMB : 500 points = RM1.00
3. Points redemption ratio for Maybank : 500 points = RM1.00

9. PayLater by Grab

1. Promotion applicable only for PayLater by Grab online.
2. Spend a minimum of RM300 with PayLater By Grab to get 1.5 rewards of GrabRewards Points (GRP) and stand a chance to win 10,000 GRP. 
3. Total redemption of 5,100 units, limited to 1 redemption per user.
4. Prizes
   10,000 GRP: 100 redemptions
   5,000 GRP: 1,000 redemptions
   1,000 GRP: 4,000 redemptions 

10. Shopee PayLater (SPayLater)

1. Promotion applicable for in store and online purchases with SPayLater.  
2. Users get RM100 cashback with a minimum spend of RM3,000.  
3. Applicable only for SPayLater tenures of 1 month, 3 months, 6 months & 12 months.

11. Atome - Buy Now, Pay Later 

1. Promotion applicable for in store and online purchases.
2. New Atome users:  RM 50 cashback with a minimum spend of RM 2,000.
3. Existing Atome users: RM 15 cashback with a minimum spend of RM 500.

12. Machine+ Promotions

a. New Sign Up Bonus

1. Upon successful registration for a Machines+ account, new members will receive 1,000 Machines+ points plus an additional bonus of 1,000 points instantly. 
2. Offer is valid for first-time new sign ups only. 
3. Points will be credited immediately upon successful registration. 
4. Learn how to register here.  

b. Double Points 

1. Earn 2x Machines+ points for the purchase of the new iPhone 16 Series. 
2. Applicable for in store and online purchases. 
3. Points will be credited to your account within fourteen (14) working days of the purchased date. 
4. Points are allocated on a first-come, first-served basis.

c. Machines+ Elite Exclusive

1. Machines+ Elite members who trade-in their pre-loved devices and upgrade to the iPhone 16 Series will receive an additional 5,000 Machines+ points. 
2. This offer is valid for eligible trade-ins only and is subject to Machines’ approval. 
3. Points will be credited within fourteen (14) working days after the trade-in process is completed. 

d. Pay with Machines+ Points 

i. Online Redemption

1. Log in to your Machines+ account. 
2. From the menu bar, click on Redeem Your Points to Voucher. 
3. Select the RM300 Deposit Voucher for online redemption. 
4. Click Redeem Now.
5. Go to My Vouchers and locate the RM300 Deposit Voucher. 
6. Click Use Now, then copy and paste the voucher code into the Discount code or gift card field at checkout.

ii. In Store Redemption

1. Log in to your Machines+ account. 
2. From the menu bar, click on Redeem Your Points to Voucher. 
3. Select the RM300 Deposit Voucher for online redemption. 
4. Click Redeem Now.
5. Go to My Vouchers and locate the RM300 Deposit Voucher. 
6. Click Use Now, then show the Deposit Voucher barcode to the cashier to scan.

iii. Full terms and conditions for points redemption apply. Click here to read more.

iv. Learn how to register here.

13. Apple Accessories Promotion

a. Apple iPhone 16 Series Case Promotion

1. Enjoy RM40 off on Apple iPhone 16 Series Silicone or Clear Cases with MagSafe.
2. Offer is limited to the first 100 units - first come, first served. 
3. The 101st unit onward, will enjoy RM20 off on the same cases. 
4. Applicable for in store and online purchases.

b. Bundle Promotion

1. Save RM50 on the Apple iPhone 16 Series Case and 20W USB-C Power Adapter Bundle. 
2. Limited units available while stocks last 
3. Applicable for in store and online purchases. 
4. Offer is only valid with the purchase of selected original Apple iPhone 16 Series Case with MagSafe and 20W USB-C Power Adapter.

What’s happening at the event?
Join us for an exciting three-day event to collect your pre-ordered device, or pre-order a device at the event. Take advantage of exclusive event promotions and activities available!

What exclusive promotions are available at the event?
1. Machines

• Get RM50 off when you purchase a new Apple iPhone 16 Series Case. 
• Save RM80 on a bundle promotion of an Apple iPhone 16 Series Silicone/Clear Case and a 20w USB-C Power Adapter.

2. Machines+ Membership 

• Up to 20,000,000 Machines+ points to be earned. Get 2x* Machines+ points when you purchase the new iPhone 16 Series from us.
• Sign up for Machines+ to receive 1,000 Machines+ points plus additional 1,000 bonus Machines+ points. 

3. Maybank

• Join Maybank on a journey towards sustainability by signing up for the Maybank myimpact Card to receive one (1) sustainable cutlery set and one (1) tote bag. Limited to the first 100 sign ups.

4. PanzerGlass Bundle 

• Purchase a PanzerGlass Screen Protector and Lens Bundle for RM188 (SRP RM238). 
• Get a FREE Thule Paramount Pouch worth RM169 with your bundle purchase. 

5. HWC Coffee

• Enjoy a complimentary coffee from HWC when you collect or purchase the new iPhone 16. 
• Complimentary coffee is available on a first-come, first-served basis for the first 250 customers each day. 

6. 1PAY - ONECARD

• Get a RM50 1PAY e-cash voucher when you purchase the new iPhone 16 with 1PAY Scan & Pay. 
• Earn 3U points for every RM1 spent. 

7. Maxis 

1. Pre-order collection and new pre-order purchases at the event will receive exclusive Maxis vouchers and premium items worth up to RM439.90.

• RM100 voucher for Marshall Speakers 
• RM100 voucher for Harmon Kardon Speakers
• RM200 voucher for Aqara Smart Home Solutions 
• Maxis Dinocorn 

2. Vouchers and premium items are limited to the first 100 customers only. 

8. CompAsia

• Recycle your e-waste and get rewarded with trade-in vouchers. 

What activities are at the event?
Try your luck at the Gashapon machine for a chance to win exciting prizes. Earn a token by participating in a few fun activities lined up at the event. All you need to do is:

1. Collect a Machines 2024 Special Launch Event slip. 
2. Visit the Machines+ booth and register as a Machines+ member. 
3. Experience the ultimate sound quality with AirPods Pro 2 at the Experience AirPods booth. 
4. Discover the new gaming experience at the Apple Arcade with Backbone booth. 
5. Ensure you get a stamp from each booth. 
6. Redeem one (1) FREE token at the Gashapon machine counter! 

Are there other ways to earn a token to play the Gashapon machine?
Yes, there are! Choose one of the options below to receive a free token:

• Option 1 - Purchase a new iPhone 16 Series case and get one (1) FREE token. 
• Option 2 - Purchase a bundle of an iPhone 16 Series case with an Apple 20W USB-C Power Adapter and get one (1) FREE token.

What prizes can you win from the Gashapon machine?
Try your luck at the Gashapon machine and stand a chance to win one of these amazing prizes:

• GRAND PRIZE : 20,000 Machines+ Points.
• Machines Tumbler 
• Machines MagSafe Cardholder 
• Maxis Dinocorn 
• Thule Paramount Pouch 
• ZAGG Phone Stand 
• Godiva Ice-cream Voucher 
• HWC Coffee Voucher 
• Plus many more awesome prizes!